Whatever the situation, D&Y adapts to meet the challenge.
Mark Kingsley: So we’re gonna talk about the tornadoes of April 2011. Up until that time when D&Y was fairly intertwined with TeamHealth, we still didn’t know a lot of the individuals in the organization that well because we were such an independent business. And on April 27th, 2011, there were storms coming through Huntsville, and they weren’t just your standard, run-of-the-mill storm. They’d been planning – the forecasters had seen them coming for days, and it was anticipated. But like it is in the Tennessee Valley, there’s, you know, an expectation and it ends up being nothing. So this year and this day ended up being a little bit different. And the night of April 27th, storms came in in bands. It had been many, many years since Huntsville had seen something like that. And um….
Susie Brown: But, we weren’t here. We were unaware of the severity of the storms, and we were getting – our phones were just…
Both: …blowing up.
SB: Even as we’re sitting there, I’m sitting there at the panel in front of the meeting and my phone’s blowing up and they’re saying that tornadoes are touching down in Huntsville. So, the fear that you feel when that’s going on when you’re so far away, with your family, and our personal family, but the responsibility to the organizational family was frightening.
MK: Frightening is a good word.
MK: So it was actually in the morning that people really understood what had happened, and it was significant. And power was out in the area, then people were disconnected, phones weren’t working. So we’re in Chicago with phone lists, trying to call people to figure out where everyone was and was everyone ok. And all of a sudden, TeamHealth got involved and said “how can we help?” And so, we started to mobilize. It was amazing to watch what happened. *laughs* A truck full of supplies came rolling through northern Alabama. I think it was maybe two, it was a caravan of trucks with bottles of water, supplies, and they literally came and dropped things off for all the families at our office. And they took all of our servers, loaded them back onto the truck, and went home back to Knoxville.
SB: Because we still had a responsibility to our clients and our physicians that were travelling that didn’t get impacted by this, and we had doctors that were getting credentialed, they were expected to start work, but FedEx wasn’t delivering. We had to find a way to get information and documents, and so we coordinated efforts to get 30 employees, plus families, children (because schools were closed in Huntsville), and set up lodging for all of our employees and their families. They set up accommodations at the office – Center Point cleared out a whole section for us and set us up in cubes, got our phones working, got the computers working, everything that we needed, supplies – Monday morning.
MK: Made sure that we could get back in business on Monday morning.
SB: That we showed up in their office on Monday morning…
MK: And we operated for an entire week in that office. And it was really an amazing experience. I mean, one, for the ability to have a company that can provide like that for us and give us that flexibility, but also to have a group of employees who had that commitment to make that move, take care of the business, keep those priorities, while also ensuring their families were okay during that time.
SB: Yeah, it was exceptional.
MK: It was.